Case Study – Partnership working between Primary Care IT and Hillingdon Health Practices leads to Enhanced Performance in Local Enhanced Services
Partnership working between Primary Care IT and Hillingdon Health Practices leads to Enhanced Performance in Local Enhanced Services
Introduction
Hillingdon’s healthcare services faced a significant challenge in accurately capturing and reporting activities for Local Enhanced Services, including spirometry, phlebotomy and ambulatory blood pressure monitoring. Primary Care IT was brought in to enhance the accuracy and efficiency of these services across various practices and PCNs within the federation.
Background/Challenge
Delivering on the complex requirement of Local Enhanced Services often led to misreporting and underutilisation of potential income sources. The practices needed a robust solution that could not only identify eligible patients but also ensure proper coding and billing for performed services.
The collaboration aimed to:
- Enhance the capture and reporting of service activities to secure appropriate funding.
- Provide practices with tools to improve operational efficiency and patient care.
- Educate and support staff in utilising new tools and practices to sustain improvements.
- Achieve significant financial gains by ensuring that all eligible activities are recorded and
- billed.
Solution
Primary Care IT deployed an innovative suite of tools including:
- Customised Data Entry Templates: Streamlined the recording of service delivery directly within the clinical systems.
- Advanced Searches and Alerts: Ensured accurate identification and coding of services like spirometry and ECGs.
- Performance Dashboards on OneAnalytics: Provided real-time tracking of performance against key metrics, highlighting potential and actual income, which empowered practices to make informed decisions about resource allocation.
- Monthly Narrative Reports: Offered strategic insights and actionable tips to maximise performance, specifically highlighting areas such as spirometry and near patient testing where practices could improve.
Outcome
- Enhanced Patient Care: More accurate and timely identification of patient needs led to better health outcomes.
- Operational Improvements: Automation and alerts reduced the administrative burden, allowing healthcare providers to focus more on patient care.
- Increased Compliance and Reporting Accuracy: Ensured that all performed services were accurately documented and billed.
- Significant Financial Gains: Practices achieved a total additional income of £398,507.03, with performance in spirometry and near patient testing significantly above regional averages.
Conclusion
The partnership between Primary Care IT and Hillingdon Health Practices exemplifies how targeted IT solutions can transform the delivery of healthcare services, enhancing both financial performance and patient care outcomes.