Case Study – Innovative Solutions for SMI and CCMI Management Result in Superior Healthcare Outcomes in Hillingdon
Innovative Solutions for SMI and CCMI Management Result in Superior Healthcare Outcomes in Hillingdon
Introduction
In Hillingdon, managing SMI (Serious Mental Illness) and CCMI (Complex Chronic Mental Illness) posed significant challenges due to the complex requirements of annual reviews and the need for comprehensive care coordination. Primary Care IT was tasked to optimise these processes across several PCNs.
Background/Challenge
SMI and CCMI management required adherence to a mix of core and optional review elements, which were cumbersome and often led to suboptimal patient care due to documentation and procedural inefficiencies.
The project aimed to:
- Streamline the review process for SMI and CCMI patients by ensuring all necessary health checks and treatment protocols were efficiently managed.
- Increase the percentage of funding captured by meeting or exceeding the set KPSs for mental health services.
- Enhance patient care through systematic and thorough reviews.
Solution
Primary Care IT implemented a set of strategic solutions that included:
- Customised Dashboards on OneAnalytics: Provided PCNs with real-time, actionable data to monitor and improve individual and collective performances.
- Automated Alerts and Protocols: Ensured that all required review elements were addressed and properly documented.
- Monthly Performance Reviews: These narratives helped practices identify areas for improvement and maintain focus on achieving and exceeding performance targets.
Outcome
- Improved Patient Outcomes: Comprehensive care led to better health management and satisfaction.
- Operational Efficiency: The solutions reduced the administrative burden on health providers, allowing them to focus more on patient care.
- Achieved Funding Goals: 100% of potential funding was captured for both SMI and CCMI, significantly exceeding the regional averages.
- Financial Gains: Additional income was secured across the PCNs, with totals of £14,672.60 for SMI and £85,493.27 for CCMI due to improved compliance and reporting.
Conclusion
The successful implementation of Primary Care IT’s solutions for SMI and CCMI in Hillingdon showcases the potential for IT systems to significantly enhance the management of complex mental health conditions, resulting in better patient outcomes and financial performance.